Return Policy

RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

  • You'll also need the receipt or proof of purchase.

To start a return, contact us at shopyjuancas@gmail.com.
Please note that returns must be sent to the following address:

Cr 70d #64-10 sur, Bogotá, DC, 111921, Colombia

If your return is accepted:

  • We’ll send you a return shipping label.

  • You’ll receive instructions on how and where to send your package.

  • Items sent back without first requesting a return will not be accepted.

Important: If your country of residence is not Colombia, shipping your goods may take longer than expected.

For any return questions, feel free to contact us at shopyjuancas@gmail.com.

DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if:

  • The item is defective or damaged.

  • You received the wrong item.

We will evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS
We do not accept returns for:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom products (e.g., special orders, personalized items)

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you have questions about your specific item, contact us.

EXCHANGES
The fastest way to get what you want is:

  1. Return the item you have.

  2. Once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 3-DAY COOLING OFF PERIOD
If your order is shipped into the European Union, you have the right to cancel or return it within 3 days for any reason, without justification.

Conditions:

  • Item must be unworn or unused, with tags, and in its original packaging.

  • Receipt or proof of purchase is required.

REFUNDS
Once we receive and inspect your return, we will notify you if your refund is approved.

If approved:

  • A refund will be issued to your original payment method within 10 business days.

  • Please allow extra time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at shopyjuancas@gmail.com.